Charge prefix guide
What is CANVA * on your bank statement?
CANVA * on your statement is Canva — a payment processor. Here's what it means and how to check it.
Canva is the design tool, and everything it sells bills as CANVA: the Pro subscription (monthly or the easy-to-forget annual plan), Canva for Teams per-seat billing, and one-off print orders — business cards, posters, mugs — which arrive as separate charges with an invoice code after the asterisk. The AU in some descriptors is real: Canva is an Australian company (Canva Pty Ltd, Sydney), so a foreign-transaction line on a US or UK card doesn't mean the charge is foreign to you.
Important: a processor prefix identifies who processed the payment — not necessarily who you bought from.
Real examples of how it appears
- CANVA* I04XXXXXX-XXXX CANVA.COM
- CANVA PTY LIMITED SURRY HILLS AU
- CANVA* PRINT ORDER
- CANVA I03231-45348212
Formats vary by bank — reference fragments, cities and codes come and go, but the prefix shape stays recognisable.
Descriptor formats to look for
- CANVA * …
How to verify the charge
See your Canva purchase history ↗- Sign in at canva.com and open Settings → Purchase history — every subscription renewal and print order is listed with dates and amounts that match statement lines.
- Canva accounts are per-email and free to create, so a household or workplace easily accumulates several: check the email that actually uses Canva, not just your main one.
- An annual Pro renewal is the classic surprise — one larger charge on the anniversary of a trial that converted. The purchase history shows the plan and its renewal date.
- A charge with no subscription behind it is usually a print order — those show in the same purchase history with the product named.
Is it fraud?
A CANVA charge on a card that has never touched design software is worth checking — subscription sign-ups are a common test for stolen cards, and Canva's free trial makes it an easy target. But the routine explanation is a trial that converted, an annual plan that renewed, or a teammate who put the shared card on a Teams plan. Check purchase history under every plausible email first; if no account matches, dispute with your bank and have the card replaced — cancelling inside Canva only helps if the account is actually yours.
Frequently asked questions
Why is Canva charging me when I use the free version?
A Pro trial that converted, or a second account that upgraded. Sign in and check Settings → Purchase history under each email you use — the free tier itself never bills.
What is the AU or Surry Hills on my Canva charge?
Canva's headquarters — Canva Pty Ltd in Surry Hills, Sydney. Some issuers add a foreign-transaction note or fee because the merchant is Australian, even though your plan is priced in your own currency.
Why did Canva charge me a large amount once instead of monthly?
Annual billing — Pro's yearly plan renews in one charge on the anniversary, and trials default to the plan you picked at signup. Purchase history shows the plan and the next renewal date.
How do I cancel Canva Pro?
canva.com → Settings → Billing and plans → cancel next to the plan. The plan runs to the end of the paid period; for a Teams plan only the owner or an admin can cancel.
Common misunderstandings
- The city or state shown is often the company's registered address, not where you made the purchase.
- Charges can post days or weeks after the purchase.
- Small businesses may bill under a legal or holding-company name.
Whole statement, one pass
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